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Privacy Policy

Globallmed Medical Centre - Macau

Registration Number at the Macau Office for Personal Data Protection (GPDP): R0161/2019/GPDP

1. COMMITMENT TO PRIVACY

Globallmed Medical Centre (“Globallmed”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act of Macau (Law No. 8/2005) and applicable best practices.

2. SCOPE AND CONSENT

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. When you voluntarily provide your personal information or when such data is obtained during the provision of medical services, you consent to its collection, use, and disclosure for the purposes described below.

3. TYPES OF PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • Identification and contact data: Name, email address, phone number, address.
  • Medical and health data: Medical history, examination results, diagnoses, treatments, and reports.
  • Technical data: IP address, browser type, device information, usage data through cookies or similar technologies.
  • Marketing data: Preferences and interactions with promotional content.

We do not process sensitive personal data such as political opinions, religious beliefs, racial or ethnic origin, or data regarding sexual orientation, unless required for medical purposes and permitted by law.

4. HOW WE COLLECT DATA

We collect data:

  • Through registration forms, appointment bookings, and consultations.
  • From online forms, email, phone, and chat interactions.
  • Via our website, including cookies and analytics tools (e.g., Google Analytics, Weibo, Facebook Pixel).
  • From third parties, such as referring clinics, hospitals, or authorized representatives.

5. PURPOSE OF DATA COLLECTION

Your personal data is used for:

  • Medical diagnosis, care, and treatment.
  • Administrative purposes (billing, appointment scheduling, records management).
  • Communication regarding appointments, test results, or medical follow-ups.
  • Legal compliance or obligations (e.g., court orders).
  • Service quality monitoring and website performance improvements.
  • Marketing communications, where legally permissible and with your consent.

6. DATA SHARING AND DISCLOSURE

We may share your data with:

  • Our medical and administrative staff involved in your care.
  • Third-party healthcare providers with your consent or when medically necessary.
  • External consultants or laboratories for diagnostic and treatment purposes.
  • Regulatory bodies, courts, or law enforcement when legally required.
  • Service providers (e.g., IT, billing, marketing) under strict confidentiality agreements.

7. DATA SECURITY

We implement appropriate physical, technical, and organizational measures to safeguard your personal data. These include:

  • SSL encryption on our website.
  • Secure data storage and access controls.
  • Staff training on data privacy protocols.

8. DATA RETENTION

We retain personal data for the period necessary to fulfill the purposes outlined in this policy, or as required by Macau law.

  • Website analytics and marketing data are retained for 26 months, unless you request deletion earlier.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tools to:

  • Enable website functionality and secure access.
  • Analyze browsing behavior to improve the user experience.
  • Provide personalized content and advertising (retargeting via Google, Weibo, or Facebook).

You may configure your browser to block or delete cookies at any time.

10. YOUR RIGHTS

Under the Macau Personal Data Protection Law, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate or incomplete data.
  • Object to the processing of your data for specific purposes.
  • Request deletion, where applicable.

To exercise your rights, contact us at:
info@globallmed.com
Avenida de Guimarães, 504-520, Taipa, Macau, China
+853 2828 2328

11. WEBSITE USE AND LIABILITY

Use of our website implies full acceptance of our terms of service and privacy policy. Globallmed is not liable for:

  • Inaccessibility or malfunction of the website.
  • Inaccurate expectations of services or content.
  • Damages caused by viruses or technical failures beyond our control.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this page regularly to stay informed.

 

For questions regarding this Privacy Policy, please contact us at info@globallmed.com.